About MD5 Solutions

At MD5 Solutions, we help service businesses win back past customers with AI-powered chatbots and automated reaMD5 Solutions was founded by Adam and Stacy Franks, a dynamic duo who bring more than two decades of shared life and professional experience to the company. Their combined expertise is firmly rooted in real-world knowledge, not just theoretical concepts. Stacy’s 19 years of hands-on experience in restaurant and hospitality management, paired with her background in farming and logistics at UPS, provide her with a distinctive and well-rounded perspective on operations and customer service excellence. Meanwhile, Adam contributes over 30 years of extensive experience in automotive customer service management, along with a strong and proven track record in B2B business development. Together, their deep and complementary understanding of customer engagement, operational efficiency, and sustainable business growth paved the way for the creation of MD5 Solutions. Their primary goal is to empower businesses to recover lost revenue by effectively transforming inactive customers into loyal, repeat buyers—leveraging solutions that are based on practical experience, innovative thinking, and proven success.

Our mission is simple: turn one-time and dormant clients into loyal repeat customers, saving you time, increasing revenue, and making customer engagement effortless.

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